Refund & Cancellation Policy
Last updated: August 21, 2026
1. Subscriptions
StatePilot Pro and Business are recurring monthly subscription plans. Checkout, tax calculation and payment processing are handled by Lemon Squeezy as Merchant of Record. Applicable pricing, taxes and renewal terms are shown before payment confirmation.
2. Cancellation
Subscriptions can be managed and canceled through the Lemon Squeezy Customer Portal opened from Account → Subscription & Billing → Manage Subscription. A canceled subscription generally remains available through the end of the paid billing period and then expires without renewal.
3. Plan upgrades
Upgrades from Pro to Business are handled through the Lemon Squeezy Customer Portal. Any price difference or proration that applies is shown before the plan change is confirmed.
4. Refund requests
If you believe a payment was made in error, contact support@statepilot.app using the email associated with the transaction and enough information to identify it. Do not send full card numbers or passwords.
5. Refund processing
Refund requests are reviewed under this policy and applicable law. Lemon Squeezy acts as Merchant of Record and may process refunds or payment disputes through its platform. Approved refunds can take additional time to appear on the original payment method.
6. Consumer rights
This policy does not limit mandatory consumer rights that may apply under applicable law.